Every platform has bugs. As a new platform, we have even more! Below is a list of issues we are aware of and working on. (Fortunately, some of them have workarounds.)
Trouble creating a post
One of the most basic processes on the site is currently the most painful. Fortunately, not everyone’s experiencing it but for those who have: we’re very sorry. We’re actually rebuilding this whole process so we look forward to addressing several issues at once.
The temporary workaround: The main issue here seems to hinge on images not getting fully uploaded. So, in the posting process, you can often avoid the issue if you’ll wait to click/tap the Next button until the green status bar beneath each image shows that it’s fully uploaded. Next, once you hit the submit button, wait until the page refreshes itself, even it takes a little while.
Editing a post
Directly related to issues with posting, editing a post has its own issues, sometimes duplicating images, sometimes removing tags. Again: we’re very sorry and we’re rebuilding this.
The temporary workaround: The above steps for the posting process also apply to editing a post but here are a couple additional steps. First, open the post in a second browser window in case you need to copy and re-enter the tags. Next, when you click/tap the Edit link, sometimes it takes a long time to load and it looks like nothing is happening but if you’ll wait it will load eventually. Once you’ve updated a post, check to see if any images were duplicated. If they were, you’ll have to re-edit the post. (Sorry.)
Trouble submitting a form
We have had some issues with our sign-in form and our contact form not cooperating if you’ve been signed in for a while. We’re about to change how these forms work.
The temporary workaround: If you’re having trouble signing in, it’s probably due to a cookie issue in your browser. The easiest fix here is to respond to one of our emails or DM us on Instagram (we’re @wemake_____) to let us know and we’ll reset your cookies. Or, to handle it yourself, you can clear the We Make cookies in your browser settings. (Do a web search for clearing cookies in your particular browser—each one handles this differently. Note that if you clear all cookies, you’ll be signed out of all sites you use in that browser, which is probably not what you want.)
Have something to add?
During early access, anyone can use our contact form to reach us. As a member, you can also reply to any of our emails or you can DM us on Instagram (we’re @wemake_____). When you write, include as much detail as possible (but not your login info!) to help us reproduce the issue and track down the cause.
Thanks in advance for helping to refine the experience for everyone!